What is CREW?

CREW stands for Civility, Respect and Engagement at Work. It is an intervention program based on a series of meetings focused on improving issues of civility, respect and work engagement within a specific group. Each group completes a survey before and after their participation in CREW. The group uses this baseline data to assess their specific areas of focus related to civility. In this way, each group is able to determine the actions they will take to improve their overall civility as well as their own methods for improving their work environment. The ‘after-CREW’ survey provides an objective measure of the group’s work during CREW.

[View the CREW Video on YouTube]

How does CREW work?

CREW is a series of meetings in which groups of staff from a team meet to discuss issues that affect their daily work. The group identifies the issues on which to focus, sets goals for improving teamwork, and strives to achieve these goals. Each group is supported and guided by an on-site facilitator who is provided with a CREW Toolkit to assist them in their efforts to guide discussions.

CREW combines elements of awareness, personal responsibility and accountability from all participating staff in order to achieve the following goals:

  • To become more sensitive to the impact of their social behavior on others
  • To develop effective strategies for responding to incivility and disrespect at work
  • To develop a deeper repertoire of supportive interactions with colleagues

CREW has a proven track record of improved communication, teamwork, trust, mutual respect and heightened staff engagement.

Why participate?

To improve the quality of workplace relationships among staff.
CREW can help you achieve:

  • Better communication
  • Improved teamwork
  • Higher level of workplace trust
  • Heightened atmosphere of mutual respect
  • Improved staff engagement
  • CREW integrates into existing organizational strategic initiatives.


Who’s included?

All professions who regularly participate in the team (physicians, nurses, clerks, pharmacists, environmental services workers, etc.) are invited to participate in the groups.